Photo: Indego Africa
The Wholesale Account Manager will manage Indego Africa’s growing list of wholesale accounts and relationships. Under the supervision of Indego Africa’s Marketing & Brand Manager, the Wholesale Account Manager will conduct sales outreach, manage order creation and fulfillment, and oversee all customer service for new and existing clients.
This is a full-time position based in NYC with a unique opportunity to help grow a small business with large social impact, and join a cohesive global team with operations in Rwanda, Ghana, & NYC.
Qualifications:
- Minimum 1-2 years of experience in a sales/customer relations environment (wholesale account management in related industry is a plus)
- Exceptional communication skills
- Self-motivated and ability to develop and create new sales and ordering strategies
- Strong attention to detail and highly organized
- Interest in and understanding of artisan sector and sustainable design market
- Proficiency in or ability to learn TradeGecko, Shopify, and Salesforce
- Team player with willingness to pitch in where needed
Responsibilities:
Wholesale Order Creation & Fulfillment
- Execute fulfillment of wholesale orders (including carrying out post-production work, tagging, packing, etc.) with assistance from Production & Fulfillment Associate and Studio Assistant Intern(s)
- Unpack and execute quality control checks on all shipments from Rwanda and Ghana, and update TradeGecko accordingly
- Liaise with marketing team on all efforts to increase store base/stockist quality
- Keep record of pertinent shipping, packing, and tagging notes for each client
- Coordinate invoicing for both wholesale and drop ship clients
- Manage products on consignment and sample trafficking for special projects
- Oversee Production & Fulfillment Associate and Studio Assistant Intern(s) on all tasks, including fulfilling retail orders, inputting new inventory, and responding to retail customer inquiries
- Work with Creative Director on custom client orders as needed
Sales Outreach
- Work with Creative Director to set and hit monthly & yearly wholesale sales targets
- Work with Creative Director and Brand Manager to maintain updated sales materials and catalogs
- Research and pitch to new stores and targets
- Coordinate with Brand Manager to ensure wholesale clients have all necessary imagery and marketing materials to successfully promote Indego Africa’s products
- Work with Brand Manager to engage with clients, influencers, and targets on Instagram
- Attend trade shows, work with creative team on execution (setup, breakdown, and marketing), and manage trade show relationships
- Assist with coordination of sample sales and pop-up shops as necessary
Inventory & Order Management
- Ensure that inventory in TradeGecko is accurate at all times for retail, wholesale, and consignment
- Run regular inventory reports to better manage ordering and marketing efforts
- Manage timeline of product shipments from Africa in relation to purchase order submissions and wholesale fulfillment deadlines
- Communicate with teams in Rwanda and Ghana on all production and quality control issues via Skype on a weekly basis
Customer Service
- Regularly communicate with wholesale buyers on all aspects of ordering, quality control, fulfillment, etc.
- Schedule studio appointments for clients as requested
- Respond to wholesale customer inquiries and set up new accounts as necessary
- Oversee Production & Fulfillment Associate on all client communications tasks, including responding to retail customer inquiries
Starting salary: $40,000
To Apply: Please email [email protected] with (a) your resume, (b) a thoughtful cover letter, and (c) your salary history. Your name and the title of the position must be in the title of your attached documents. No phone calls please.
