Sunday, June 4, 2023



The Wholesale Account Manager will manage Indego Africa’s growing list of wholesale accounts and relationships. Under the supervision of Indego Africa’s Marketing & Brand Manager, the Wholesale Account Manager will conduct sales outreach, manage order creation and fulfillment, and oversee all customer service for new and existing clients.

This is a full-time position based in NYC with a unique opportunity to help grow a small business with large social impact, and join a cohesive global team with operations in Rwanda, Ghana, & NYC.


  • Minimum 1-2 years of experience in a sales/customer relations environment (wholesale account management in related industry is a plus)
  • Exceptional communication skills
  • Self-motivated and ability to develop and create new sales and ordering strategies
  • Strong attention to detail and highly organized
  • Interest in and understanding of artisan sector and sustainable design market
  • Proficiency in or ability to learn TradeGecko, Shopify, and Salesforce
  • Team player with willingness to pitch in where needed


Wholesale Order Creation & Fulfillment

  • Execute fulfillment of wholesale orders (including carrying out post-production work, tagging, packing, etc.) with assistance from Production & Fulfillment Associate and Studio Assistant Intern(s)
  • Unpack and execute quality control checks on all shipments from Rwanda and Ghana, and update TradeGecko accordingly
  • Liaise with marketing team on all efforts to increase store base/stockist quality 
  • Keep record of pertinent shipping, packing, and tagging notes for each client 
  • Coordinate invoicing for both wholesale and drop ship clients 
  • Manage products on consignment and sample trafficking for special projects 
  • Oversee Production & Fulfillment Associate and Studio Assistant Intern(s) on all tasks, including fulfilling retail orders, inputting new inventory, and responding to retail customer inquiries 
  • Work with Creative Director on custom client orders as needed

Sales Outreach

  • Work with Creative Director to set and hit monthly & yearly wholesale sales targets
  • Work with Creative Director and Brand Manager to maintain updated sales materials and catalogs
  • Research and pitch to new stores and targets
  • Coordinate with Brand Manager to ensure wholesale clients have all necessary imagery and marketing materials to successfully promote Indego Africa’s products
  • Work with Brand Manager to engage with clients, influencers, and targets on Instagram 
  • Attend trade shows, work with creative team on execution (setup, breakdown, and marketing), and manage trade show relationships
  • Assist with coordination of sample sales and pop-up shops as necessary

Inventory & Order Management 

  • Ensure that inventory in TradeGecko is accurate at all times for retail, wholesale, and consignment 
  • Run regular inventory reports to better manage ordering and marketing efforts
  • Manage timeline of product shipments from Africa in relation to purchase order submissions and wholesale fulfillment deadlines
  • Communicate with teams in Rwanda and Ghana on all production and quality control issues via Skype on a weekly basis

Customer Service

  • Regularly communicate with wholesale buyers on all aspects of ordering, quality control, fulfillment, etc. 
  • Schedule studio appointments for clients as requested 
  • Respond to wholesale customer inquiries and set up new accounts as necessary 
  • Oversee Production & Fulfillment Associate on all client communications tasks, including responding to retail customer inquiries

Starting salary: $40,000

To Apply: Please email with (a) your resume, (b) a thoughtful cover letter, and (c) your salary history. Your name and the title of the position must be in the title of your attached documents. No phone calls please.

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